Your Privacy Is Our Responsibility

Introduction and Scope

bj marvelbet is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect the information of users of our website, mobile application, and related services.

By registering on our platform or using our services, you are considered to have accepted the terms of this Policy. This Policy operates together with our Terms and Conditions. Reading both documents together will give you a complete understanding of bj marvelbet's service framework.

This Policy applies to all visitors to the website, registered members, and anyone who contacts us in any way.

Information We Collect

bj marvelbet collects user information from various sources. The information collected can broadly be divided into three categories.

2.1 Information You Provide Directly

When you register on our platform or use our services, the information you voluntarily provide includes:

• Full name and date of birth
• Valid email address and mobile number
• Password and security-related information
• National ID card or passport details (for identity verification)
• Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket)
• The content of your communications with our support team

2.2 Automatically Collected Information

While you use our platform, certain information is collected automatically through technical means:

• Device type, operating system, and browser version
• IP address and connection location (at country level)
• Time spent on the platform, pages visited, and click patterns
• Transaction history and logs related to gaming activity

2.3 Information Received from Third Parties

In some cases, limited information may also be collected from trusted third parties (such as payment processors or identity verification services). This information is used only to confirm account legitimacy and maintain financial security.

Purpose of Data Use

bj marvelbet uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorised purposes.

• Account Management: Handling registration, login, and account security.
• Service Delivery: Operating core services such as betting, gaming, deposits, and withdrawals.
• Identity Verification: Confirming ownership and age of each account (21+ years).
• Fraud Prevention: Detecting suspicious activity and protecting platform security.
• Customer Support: Responding to questions, complaints, and support requests.
• Promotional Communications: Informing you about relevant offers and updates — but only with your consent.
• Service Improvement: Analysing user experience to further improve the platform.

Data Sharing and Disclosure

bj marvelbet never sells your personal information to third parties for commercial purposes. Information may be shared in the limited circumstances described below:

4.1 Service-Related Partners

Operating our services requires the assistance of certain trusted partner organisations — such as payment processing, data storage, security verification, and technical support. These partners are given access to specific information only as needed for their work and may not use it for any other purpose.

4.2 Legal Obligations

We may provide required information in response to a legal order or obligation from a competent authority. Even in such cases, only the information specified in the order is supplied.

4.3 Business Transfers

In the event of business restructuring, merger, or asset transfer, user information may be transferred to the new operating party. Should such a situation arise, we will notify you in advance.

Cookies and Tracking Technology

The bj marvelbet platform uses cookies and similar tracking technologies. These are small data files stored in your browser that make your experience smoother and more personalised.

5.1 Types of Cookies

• Essential Cookies: Maintaining login sessions and ensuring the basic functionality of the platform.
• Functional Cookies: Remembering your preferences and settings.
• Analytics Cookies: Understanding site usage patterns and improving the service.

You can disable cookies from your browser settings. However, doing so may cause some platform features to not work correctly.

Data Security Measures

To ensure the security of your personal and financial information, bj marvelbet maintains industry-standard technical and organisational security measures.

• All data transfers are secured through SSL (Secure Socket Layer) encryption technology.
• Sensitive information is stored in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Only authorised personnel have access to limited information.
• Two-factor authentication keeps members' accounts secure.

However, no organisation can guarantee 100% security when transmitting information over the internet. We therefore advise you to always keep your password confidential and to notify our support team immediately if you notice any suspicious activity.

Third-Party Links and Services

The bj marvelbet platform may contain links to third-party game providers or services. These third parties have their own privacy policies over which we have no control. Our policy applies only to information collected within bj marvelbet's own platform.

Game studios such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and other providers are integrated into our platform. Responsibility for any information collected through their software rests with the respective studio's own policy.

Protection of Minors

bj marvelbet strictly refrains from providing services to anyone under the age of 21. Age verification is mandatory during registration on our platform.

If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed. To learn more about responsible gaming, please read our Responsible Gaming Policy.

Your Rights and Choices

As a member of bj marvelbet, you have certain fundamental rights regarding your personal information:

9.1 Right to Access

You may request a copy of the information we hold about you at any time. This request will be processed within 30 working days.

9.2 Right to Correction

If any information we hold about you is incorrect, you may request that it be corrected. Most information can be updated directly from your account settings.

9.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period for legal or security reasons.

9.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. This can be done through your account settings or by contacting our support directly.

If you have further questions about our data protection practices or your rights, you may find answers in our Frequently Asked Questions section.

Data Retention Period

bj marvelbet retains your information only for as long as necessary. All information is maintained while your account is active. After an account is closed, certain information may be retained for up to five years due to legal or regulatory obligations.

After this period, information is securely deleted or anonymised so that individuals can no longer be identified.

Policy Changes

bj marvelbet may revise this Privacy Policy from time to time. For any significant changes, we will publish a notice on the platform and/or inform you by registered email. You can tell when the most recent change was made by checking the "Last Updated" date at the top of the Policy.

If you continue using the platform after a change, you will be considered to have accepted the revised policy.

Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our dedicated support team is available in both Bengali and English, seven days a week, 24 hours a day.

To learn about our organisation, values, and service standards, visit our About Us page.